Privacy Policy

Orders

Ordering has never been easier! You are welcome to shop online 24-7-365 days a year. We also offer phone in orders during regular business hours should you prefer.

Orders are processed and shipped out during our regular business hours. Nobody likes wrong items, so we will contact you should we have any questions regarding your order. Please ensure you fill out your phone number and email! We will do our best to ship orders as soon as possible.

Shipping

We charge the actual cost of shipping with no additional handling fees. We use Canada Post for all our ground shipping. Please contact us for any additional questions 403-783-4091.

We are also happy to offer free curbside pick up as well as free in-store pick up during regular store hours. You will receive an email once your order is ready to pick up.

Examples of shipping.
Bubble envelopes from Canada Post are $15.00 and can bulge out pretty good!
Flat fold boxes $20.00 we have shipped up to 11 meters in one.

Yes, we ship to the USA. We will be happy to get you a quote once you inquire. Any duty, taxes, or Customs charges will be the responsibility of you, the customer.

Return Policy

Please contact us prior to shipping any returns to our shop. Our notions may be returned for store credit within 30 days from the date that we shipped them, provided they are unopened and in "like-new" condition. Any shipping on returns will be paid by the customer unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc.), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

No restocking fee, just a wonderful store credit that can be spent at your convenience, we will take care of you the best we can.

No returns or exchanges on cut fabric, pre-cuts, all kits, threads, books, patterns, sprays (ex. 505), and glues.  All merchandise purchased on "sale" or with a promotional coupon is also non-refundable.

Returns on products with Manufacturer Warranties: If you have purchased a product that came with a Manufacturer Warranty, please follow the instructions included with your product for details on how to proceed for repair or replacement (example product: Oliso Irons). Unfortunately, we are unable to contact these companies on your behalf for a warranty.

Data Collection

Your privacy is of the utmost importance to us! We respect your right to privacy and the trust you have placed in us by giving personal information so that we can complete your order. We promise you that we will never share or sell any of your personal information with anyone outside our organization unless we are required to do so by law.

Daisy Dot's Quilting & Crafts collects and uses your data in a variety of ways.

1. To fulfill an order for goods and/or services that you have placed with us.
2. To communicate with you about an order you have placed for goods and/or services we provide. Depending on your preferences, we may communicate with you via email or telephone.
3. To send you direct email offers such as our corporate newsletter or special flyers to keep you updated about our products and/or services.

To protect your safety and security, all information is collected via secure SSL encrypted methods. All information is kept on our secure servers and is never saved in the "cloud."

Thank you for trusting Daisy Dot's Quilting & Crafts with your quilting and crafting needs.